Vladyslav Skorokhod

Product Manager

I help businesses improve their products with data driven decisions. Currently, looking for product manager opportunities. As for now, I’m based in Kyiv. You can reach me via email or telegram.

vladyslav.skorokhod@hotmail.com

https://t.me/vladyslav_skorokhod

Experience

• IT Svit

  Project Manager

  Jul 2022 - Nov 2022

  • + Led and coordinated 5 projects of different sizes, technologies, and complexities
    + Developed product roadmaps and backlogs based on business goals and requirements, using tools such as Jira, Trello, and Youtrack
    + Managed every stage of the product development process and product lifecycle on a daily basis
    + Established effective and open communication with various stakeholders, including customers, partners, and team members
    + Conducted product demos to showcase new features and capabilities
    + Contributed to the development of company-wide project workflow and agile development practices

• Hurma System

  Team Manager (Customer Care team)

  Jul 2019 - Jul 2022

  • + Set up a new customer support project from scratch, including a knowledge base, support tool, and analytics
    + Planned, prioritized, and monitored the execution of tasks for a project. Collaborated with cross-functional teams, including engineering and product, to resolve customer issues and improve customer experiences
    + Organized and mentored a team of customer care agents, resulting in 95% customer satisfaction and an average first response time of less than 2 minutes
    + Designed processes and reports to track team performance and identify areas for improvement
    + Created internal and external documentation to support the customer support team and improve customer experiences
    + Presented the team's successes at monthly All Hands meetings

• Verna

  Field Engineer

  Aug 2017 - Jul 2019

  • + Banking (BNP Paribas, Idea Bank, Prominvestbank, AXA Insurance)
    + Retail (Brocard, Watsons, EVA, Colins, Luxoptica)
    + Other (Global IT Service Partner «Octopian»: Philip Morris Ukraine, 2018 UEFA Champions League Final (Kyiv), AB InBev Efes, Mastercard)

  Skills and Education

  • Associate's degree, Computer Technology/Computer Systems Technology

    Donetsk Technical School of Industrial Automatics
    2010 - 2014

  • Google Project Management Course

    Project Management Fundamentals by Coursera

    Project Initiation: Starting a Successful Project

  • Technologies/Apps/Services that I'm comfortable working with

    Excel, FigJam, Tableau, Notion, Google Analytics, Trello, SQL, Figma, Amplitude, Miro, YouTrack, Monday, HotJar, Linear, Mixpanel

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